New Patients

  • Arrival Time: New patients should arrive 20-30 minutes before their scheduled appointment to complete the necessary forms.
  • Required Documents: Bring your driver’s license and insurance card to ensure accurate records.
  • Forms: Print and fill out new patient forms from our website to reduce wait time.

All Patients

  • Health Information: Keeping your medical records up to date is crucial. Notify our office of any changes or corrections. Always bring your insurance card to each visit.
  • Medication Management: Bring all medications in their original containers to each appointment for verification of names and dosages.

Appointments

  • Scheduling: Walk-ins are welcome, but appointments are preferred for better preparation. Schedule appointments by phone during business hours or online.
  • Routine Care: Arrange routine physicals well in advance, especially for school, sports, or summer camp physicals. Sick patient appointments should be made early in the day to accommodate your needs promptly.

Telephone Calls

  • Emergencies: For life-threatening situations, call 911 or go to the nearest emergency room. After hours, leave a message on our answering machine to reach the on-call clinician.
  • Routine Questions: Handle routine medical questions during normal business hours. Provide your full name, birth date, detailed information about your problem, and any medications taken when calling.

Appointment Cancellations

  • Notification: Notify us at least 24 hours in advance if you need to cancel. Late cancellations or no-shows may incur a fee. We will be happy to reschedule your appointment if necessary.

Doctor/Patient Relationship

  • Communication: We value open communication. Be specific about the issue scheduled for discussion. Other concerns can be addressed in a separate visit if time permits.
  • Consultation: During your visit, your clinician will discuss current medical problems, symptoms, medical history, allergies, medications, treatments, personal habits, lifestyle changes, possible referrals, and other relevant information.

Prescriptions and Refills

  • Office Hours: Medication refills are issued during office hours after reviewing your medical record. After-hours refills are handled only in emergencies.
  • Follow-Up: A follow-up checkup may be required before refilling medications. Contact your pharmacy before your prescription runs out to allow time for processing.

Referrals

  • Specialists: If referred to a specialist, allow a few days for our office to process the paperwork and obtain insurance authorization.

Emergencies

  • Immediate Action: For life-threatening situations, call 911 or visit the nearest emergency room. During business hours, call 911 first, then notify your doctor’s office if possible.
  • After Hours: After-hours calls are redirected to the on-call clinician.

Payment for Services

  • Payment Methods: Payment, including co-payments, is due at the time of your visit. We accept cash, Visa, credit, and debit cards (excluding American Express). We also accept various insurances, including Medicaid and Medicare. Check with our receptionist before your visit.

Recommendations and Grievances

  • Feedback: Our staff is eager to assist and welcomes your feedback. Recognize exceptional service or address concerns by contacting the office manager or administrator via phone, mail, or email at email@emmasonhealth.com. Your input helps us improve our services. Thank you for your recommendations.